4 Customer Comments That May Not Mean What You Think. “Your check is in the mail” and “Don’t call us; we’ll call you” have become laugh-lines for comedians. But other such comments from real customers can be a little trickier for salespeople to interpret. Take, for example, these lines that top sales performers seldom interpret at face value. Read more at www.huffingtonpost.com.
5 Secrets to Millennial Happiness at Work (Hint: It’s Not About Salary). Millennials are job jumpers. According to the 2015 Millennial Majority Workforce study, 58 percent of millennials expect to be in their current job for fewer than three years. This even seems conservative to me from my vantage point in Silicon Valley. Fewer than three years? It’s expensive to train up team members, only to have them leave so quickly. Why are millennials’ workplace tenures diminishing compared to previous generations? Why are some millennials eschewing the traditional workplace altogether? Read more at www.huffingtonpost.com.
Providing Health Insurance Still a Struggle for Small Business. Brian Adams, who sells fireplaces in Indianapolis, is like many of the nation’s small-business owners. As the cost of providing health benefits has climbed, he has struggled to afford coverage for his employees — a problem the new health care law was designed, in part, to address. Read more at www.nytimes.com.