Committing to Customer Experience Brings Success. Companies with higher satisfaction scores generally share several characteristics, including C-level support for customer experience, an integrated brand promise and customer experience, and consistency in business decisions and the overall customer experience itself. Read more at dmnews.com.
Shortage Causes Lime Price to Double. A recent shortage and spike in price has caused some airlines — for now — to stop offering the fruit in their beverage service. “We temporarily pulled limes about two weeks ago, due to skyrocketing lime prices,” says Alaska Airlines spokeswoman Halley Knigge. She says the airline normally goes through about 900 limes a day. Read more at huffingtonpost.com.
Guest Data Empowers Bars and Restaurants to Make Smarter Business Decisions. The power of collecting and analyzing guest data is undeniable, and today’s technology tools are helping bar and restaurant owners and managers to get better insight into their business.