Well, Well, Well: How Healthy Programs Add Healthy Hotel Profits

The hotel industry continues to be healthy, with one recent report forecasting increases in “occupancy, average daily room rate, revenue per available room, total operating revenue and gross operating profits from 2017 to 2018.” But growth is slowing after nearly a decade of continued building — a situation that usually precedes a downturn. Hoteliers, of […]

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Four hotel dining options to keep guests coming back

Customer loyalty in the hotel business isn’t just a matter of having a good frequent visitor points program. More and more, according to a recent report from consulting giant Deloitte, it’s about making sure your guests have a great experience. And particularly for millennials, where quality of life on and off the road is of […]

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How hotels can make money with “moveable feasts”

If you want to find new growth in hotel food and beverage revenue in today’s hyper-competitive marketplace, you have to plant seeds beyond the traditional fields, using creative techniques and adopting a whole new mindset. New F&B revenue opportunities here, there and everywhere Traditional hotel dining options rest in set locations, typically a restaurant or, […]

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How to improve hotel recommendations via improved CX

Customer experience. In a travel world now dominated by customer reviews, the experience of each customer is paramount—after all, what are those reviews based on if not experience? Develop a finer touch with all the touchpoints So how is customer experience shaped? One touch at a time. In modern marketing jargon, the expression would be […]

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The wrong kind of reservations

With 44% of millennials preferring to book lodging reservations online (compared to just 26% of Baby Boomers)1, it’s easier than ever before for negative experiences with hygiene to factor into lodging reviews and decisions. That can lead to reservations about, well, reservations. A single negative review can have consequences as far as reservations, especially when […]

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From Menus to the Mini-Bar: The Latest Trends in Lodging Restaurants

Food and travel go hand-in-hand. Part of exploring a new place or culture is experiencing the local cuisine. Now more than ever, travelers are expecting hotel restaurants to go above and beyond their expectations and not only provide top quality lodging experiences, but also the best food experiences the destination has to offer. As with […]

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