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Marketers’ Guide to the Six Laws of Customer Experience. Customer experience may be all the rage, but it’s no wonder that my most popular piece of content over the previous few years has been the eBook The Six Laws of Customer Experience: The Fundamental Truths That Define How Organizations Treat Customers. Read more at dmnews.com.

Facilities’ Toxic Air Pollutants Declined 12% in 2012. Facilities’ total releases of toxic chemicals decreased 12 percent from 2011 to 2012, according to the EPA’s annual Toxics Release Inventory (TRI) report. The decrease includes an 8 percent decline in total toxic air releases, primarily due to reductions in hazardous air pollutant (HAP) emissions. Read more at environmentalleader.com.

Restaurants Call Customers Out on Cell Phone Use. It’s hard to imagine a meal at a restaurant without cell phones. Between people texting their friends, Instragramming shots of their drinks, and taking quick calls from their boss or babysitter, sometimes it seems like phones are a little too present. Some restaurant owners agree, and they’re doing something more than just hanging up a “No Cell Phones” sign. Read more at restaurantnews.com.

Holy cow! That burger just cost 660 gallons of water to make. Every person has a “water footprint,” which is the amount of fresh water that we use daily, plus the water required to produce any goods and services that we also consume. Read more at treehugger.com.