The Office Bathroom is a Battleground for Winning (and Keeping) Class A Tenants | Tork BBC

Posted on in Office by Josh Renihan
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The quality of a business space often translates into the quality of the business provided. As a result, building owners are constantly considering ways to upgrade their facilities to attract and retain quality tenants. 

A critical area in ensuring tenant satisfaction in Class A buildings is the restroom facilities. Surveys have suggested that a patron’s perception of a business is heavily influenced by the quality of the bathroom. Likewise, surveys show potential tenants rank clean restrooms higher on their list of desired move-in incentives than items such as office renovations and rent-free promotions. 

Employees make multiple trips to the bathroom during the day so they are quite attuned to the cleanliness and amenities. A poor bathroom also leaves a lasting impact on the clients of a business, while a nice facility enhances the reputation of a business. On the surface, this might sound trivial but think about the bathrooms in the offices you visit. I will bet there are more than a few you’d like to forget.

Thus, it’s important for Class A facility owners to ensure that their restrooms are in top shape to boost tenant satisfaction. 

This year, the SCA Tork brand is developing premium products for the Class A office space to communicate the importance of hygiene where high standards and aesthetics go hand-in-hand. Featured products include premium two-ply extra soft paper towels designed to be dispensed one-at-a-time to avoid waste or unsightly towel spillage in the restroom. A full suite of Tork products and services will be launching in select markets across the country this year and will also be featured at BOMA 2012. 

Restrooms play a crucial role in tenant satisfaction. Therefore, providing the extra touches and amenities can really make an impact in what defines a Class A office space.

About Josh Renihan

Josh Renihan is the Commercial & Regional Marketing Director for SCA AfH Professional Hygiene North America. Josh leads strategy development for targeted end-customer segments and delivers segment specific product and marketing solutions. His industry experience spans 15 years and includes a diverse background in sales and market management, quality, global strategic planning, business management and customer marketing.

  • Norn Normel

    I used to work in a building in Troy, MI that also housed the Detroit area command for the US Marine Corps. The Marines used to leave the men’s restroom filthy with no respect for the buildings other tenants. Repeated complaints to the unit commanding officer did nothing to alleviate the situation, we eventually left the building with the number one reason being the cleanliness of the restrooms.

  • Bob Boberts

    I worked for the US Marine Corps, Detroit Area Command, and had to deal with repeated complaints from a fellow tenant about bathroom cleanliness. After they left, the bathrooms were 200% cleaner. Hmmm…..

  • Jacques Strap

    I was a janitor in Detroit in this building that held the Marines and some other office people who were always complaining. Bunch of whiny beaches…eff’em, I’m not cleaning that bathroom any more…I’m union!

  • http://www.facebook.com/people/Trisha-Doherty/100002199371329 Trisha Doherty

    Tork BBC ..king of bidets!

  • Monica

    Clean washrooms and clean waiting areas. Advocate Sykes Medical Center on south King Drive in Chicago, is a good example of housekeeping pride.Being a patient at the center, I ‘ve been there all times of the year and all types of weather.

  • M75462

    Hey, how about a courtesy flush……
    Take it easy there, you’re gonna drop a lung.

    Febreze………… a must have
    please take it in the stall with you

  • Dana Hyde

    One thing that’s often overlooked that I greatly value in a facility is a shower in the restroom. I enjoy commuting by bicycle (did it for several years in NJ), but also appreciate having this amenity if I get trapped at the office by bad weather or specific mission requirements (Y2K etc).

  • http://www.facebook.com/people/Daniel-Staggers/100000241136553 Daniel Staggers

    Ah yes, a product ad disquised as the news.