Nurturing the patient’s family: Five ways to optimize the patient family experience.

Patient satisfaction scores are gaining ground as indicators of a hospital or healthcare facility’s ability to deliver quality patient care and improve clinical outcomes. Satisfaction scores, however, are not always based on the patient or customer’s experience alone. They also extend to family members and caregivers who are just as much a part of the […]

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Five valuable lessons hospitals can learn from the hospitality industry

Hotel guest satisfaction is at an all-time high, scoring 784 points on a 1000-point scale, according to the 2014 North American Hotel Guest Satisfaction Index Study by J.D. Power. From upscale luxury to economy/budget, hotels have stepped up their game by 27 points since 2012—making a huge, positive impact on guest experience and brand relevance.1 […]

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