While COVID-19 has accelerated the growth of online grocery shopping, more than 60% of Americans still shop for groceries in person.1 To remain competitive and attract their share of in-store shoppers, grocers must provide a hygienic and safe in-store experience. Changes inside grocery stores Technology holds great promise for making shopping convenient—and safer. For example, […]Keep reading
Retail trends: facilities managers as customer experience experts
The current era is often called the e-commerce era, a pronouncement usually accompanied by a doom-and-gloom forecast for the future of traditional retail. But the real retail trend is toward an era of omnichannel commerce necessitating integrated customer experience across all channels. This poses a significant challenge, and is bringing a new player to the […]Keep reading
Is this the top retail design trend of 2019?
There’s no shortage of articles with titles like “Trends in retail design for 2019,” “What’s next in retail design,” “Top in-store design tips for 2019,” and…well, you get the picture. We all want to know the tips and tricks that will keep us a step ahead of the competition for at least one more year. […]Keep reading
C-stores come clean about a secret to driving sales
Here’s an easy question: If you discovered that 84% of your customers weren’t even opening your door because of one simple, easy-to-fix thing… would you fix it? Of course, you would. And yet, many c-stores are still missing out on one of the simplest considerations for getting more customers to open up that door and […]Keep reading
Convenience stores discover a fresh source of healthier sales
It’s no secret that consumers have developed a taste for living and eating healthier, as more and more foodservice offerings appear in the categories of natural, fresh, vegetarian or even vegan (no meat or animal products whatsoever). And while the trend has been most evident in restaurants and grocery stores, a generational shift is about […]Keep reading
Ugly produce gets some love!
Forget farm-to-table. The latest, or at least the most disturbing, food trend is farm-to-landfill. One study estimates that America loses “up to 40% of its food from farm-to-landfill.” The cause? According to multiple research reports, it’s all about cosmetics. This image problem creates an avalanche of waste all along the American food chain. Up to […]Keep reading
4 Essentials Beyond Food for Attracting Supermarket Customers
In a retail world too often beset by bad news, grocery shines as an innovative bright spot – at least, for those who realize that food is only the start. Supermarket chains from Iowa to Italy are innovating the grocery-buying experience in ever-more creative ways. But which of the much-publicized trends will have a lasting […]Keep reading
5 Ways Supermarkets Can Still Clean up in the Age of Amazon
The writing is on the grocery store wall, scrawled by impatient, unimpressed millennials, who now even have their elders nodding along: “It’s easy to get good food from any number of places today – so shopping at your place better be an awesome experience if you want us to keep coming.” Welcome to the age […]Keep reading