Five ways to prevent further disaster during an emergency situation

When disaster strikes, hygiene means more than just washing your hands with soap and water for 20 seconds. It also means maintaining cleanliness and preventing infectious outbreaks and sickness in affected areas and evacuation centers. According to the Centers for Disease Control (CDC), there are a variety of factors health care providers and officials need […]

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Hand hygiene delivers value in long-term care facilities

Infection control and prevention in long-term care facilities is critical to resident care and safety. In fact, studies show how hand hygiene alone can save medical facilities up to $2.8 billion in direct costs1. Furthermore, 80% of patients see hand hygiene posters and signage as a sign of cleanliness in facilities2. Johnathon Gregory, Director of […]

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Cut wait times to drive productivity, satisfaction and patient perceptions

In today’s world of instant-gratification—and patient satisfaction—there’s a growing imperative for healthcare providers to see more patients in less time. From a business perspective, reducing wait times means doctors can see more patients, collect more revenue and expand their practices. From the patient’s standpoint, providers are evolving to support their needs and improve perceptions. Here […]

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Making the grade:
Three tech-savvy ways to improve the patient experience

In today’s world, technology evolves rapidly and patients expect to see the same technological conveniences in their healthcare facility as they do in their daily lives. For healthcare facilities, embracing the latest technology trends can help them become better patient environments. While technological advancements are often adopted quickly in a care delivery or clinical setting, […]

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Three ways restroom hygiene can impact patient health

In the business of healthcare, every patient’s experience and recovery time at a healthcare facility can dramatically affect HCAHPS or patient satisfaction scores. Keeping these scores up is good for continued positive patient recommendations. While there are many factors that affect patient satisfaction, sometimes it’s as simple as keeping patient restrooms clean. In fact an […]

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Time to embrace social media—or pay the cost

It’s often difficult for hospitals to determine the quality of care a patient received during a hospital stay. While doctors tend to gauge success by whether or not a patient was cured, the patient experience oftentimes goes well beyond mere medical diagnosis. 1,2,3 HCAHPS—a survey that determines Medicare funding based on patient rated categories such […]

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Five valuable lessons hospitals can learn from the hospitality industry

Hotel guest satisfaction is at an all-time high, scoring 784 points on a 1000-point scale, according to the 2014 North American Hotel Guest Satisfaction Index Study by J.D. Power. From upscale luxury to economy/budget, hotels have stepped up their game by 27 points since 2012—making a huge, positive impact on guest experience and brand relevance.1 […]

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