How to Tell if Healthcare Consumerism Will Help or Hurt You

It’s no secret that people are increasingly impatient with traditional norms of healthcare. Internet-empowered consumers are taking charge, disrupting the health provider space just as thoroughly as they have upended the retail, hotel and taxi industries, to name just a few. The healthcare industry, however, is complex and changes require a wide-spectrum of considerations. If […]

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Navigating the traps of Health-Associated Infections (HAIs) as a healthcare worker

75,000 people die each year as a result of health-associated infections (HAIs)1. That’s double number of people that die in car crashes every year2. According to a California Department of Public Health study, 722,000 HAIs occur yearly during a hospital stay1. Across the country, that costs hospitals more than $30 billion each year—a staggering number […]

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Nurturing the patient’s family: Five ways to optimize the patient family experience.

Patient satisfaction scores are gaining ground as indicators of a hospital or healthcare facility’s ability to deliver quality patient care and improve clinical outcomes. Satisfaction scores, however, are not always based on the patient or customer’s experience alone. They also extend to family members and caregivers who are just as much a part of the […]

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Making the grade:
Three tech-savvy ways to improve the patient experience

In today’s world, technology evolves rapidly and patients expect to see the same technological conveniences in their healthcare facility as they do in their daily lives. For healthcare facilities, embracing the latest technology trends can help them become better patient environments. While technological advancements are often adopted quickly in a care delivery or clinical setting, […]

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Three ways restroom hygiene can impact patient health

In the business of healthcare, every patient’s experience and recovery time at a healthcare facility can dramatically affect HCAHPS or patient satisfaction scores. Keeping these scores up is good for continued positive patient recommendations. While there are many factors that affect patient satisfaction, sometimes it’s as simple as keeping patient restrooms clean. In fact an […]

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Time to embrace social media—or pay the cost

It’s often difficult for hospitals to determine the quality of care a patient received during a hospital stay. While doctors tend to gauge success by whether or not a patient was cured, the patient experience oftentimes goes well beyond mere medical diagnosis. 1,2,3 HCAHPS—a survey that determines Medicare funding based on patient rated categories such […]

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Five valuable lessons hospitals can learn from the hospitality industry

Hotel guest satisfaction is at an all-time high, scoring 784 points on a 1000-point scale, according to the 2014 North American Hotel Guest Satisfaction Index Study by J.D. Power. From upscale luxury to economy/budget, hotels have stepped up their game by 27 points since 2012—making a huge, positive impact on guest experience and brand relevance.1 […]

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Technology That Defends Against Hospital-Acquired Infections: Healthcare Round-Up

Technology That Defends Against Hospital-Acquired Infections. In the news: Medicare cut payments to five Middle Tennessee hospitals because of failure to control healthcare-associated infections (HAIs) and prevent serious complications. Read more at www.cleanlink.com 3 Surprising Hospital Leadership Trends. Over the last two decades there have been dramatic shifts in the composition of the country’s demographics. […]

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