Bleisure travelers combine business and leisure within a single trip. How can hotel managers deliver for this dual purpose?
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How hotels should handle bad online reviews
In this digital age, there is one guest who will never, ever leave you: the unhappy traveler who posts a bad online review. The Internet, for better or worse, lasts pretty much forever, and so do bad reviews. What, then, is a good hotelier to do? Each hotel has an average of 238 reviews spread […]
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The make-or-break nature of hotel reviews
Just how important are hotel reviews? If you have to ask the question, you may already be seeing a decline in bookings. Ninety-three percent of travelers read online reviews before booking a hotel. For those with fewer than three stars, 88% of potential guests immediately cross them off the list. Even establishments with “only” four […]
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Mobile Apps Improving Guest Services in the Hospitality Industry
The travel industry has been on the forefront of using mobile technology to enhance the customer experience – impacting how consumers plan and book vacations, track flight itineraries, navigate tourist destinations, and more. In turn, the neighboring hospitality industry is also making changes. Hotels in particular are now offering apps to reach a new level […]
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